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Facebook Message Problems - Missing/Not Receivng Messages
Posted: 28 Jun 2025 17:25
by Carl
Just wondered whether anyone else has had problems since Facebook started encrypting messages, and any working solutions ?
Apparently someone thought I was ignoring them because I have not responded to month old messages, but I have not seen them/cannot see them.
Last week I responded promptly to a message, and apparently the other person replied, promptly to. The message I sent has disappeared from my side, and I did not see the reply I was suppose to have received.
Some messages I have sent, that I can see, are showing as having been unread, however I know the recipients have seen them.
I have had issues for months, probably hoped that they would resolve themselves, but no such luck. Tried no end of tutorials that have appeared online for those suffering similar problems, but no success.
Any ideas or suggestions will be gratefully received. Thank you.
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 01 Aug 2025 22:19
by Brunski
is there a password protection enabled?
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 02 Aug 2025 08:56
by freddo
I solved same problem on mine by reinstalling the new version of Messenger
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 02 Aug 2025 11:26
by Carl
Brunski wrote: 01 Aug 2025 22:19
is there a password protection enabled?
There is a 6-digit code I have to enter to be able to access FB messages. This code was something I had to set when FB brought in end-to-end encryption, as opposed to a login style verification code that is received via an SMS etc.
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 02 Aug 2025 11:31
by Carl
freddo wrote: 02 Aug 2025 08:56
I solved same problem on mine by reinstalling the new version of Messenger
Thank you for your suggestion
Fred. I did try that on both laptop and phone, but unfortunately I did not have the same succcessful outcome as you.
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 02 Aug 2025 12:56
by Brunski
Carl wrote: 02 Aug 2025 11:26
Brunski wrote: 01 Aug 2025 22:19
is there a password protection enabled?
There is a 6-digit code I have to enter to be able to access FB messages. This code was something I had to set when FB brought in end-to-end encryption, as opposed to a login style verification code that is received via an SMS etc.
with that 6 digit code it is possible that you could be losing messages if the browswer/app is not in sync (from personal experience) so I would check that and clear the caches on both app and see that clears it up as well (granted that you might have to put in the 6 digit code in )
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 02 Aug 2025 21:48
by Carl
Brunski wrote: 02 Aug 2025 12:56
Carl wrote: 02 Aug 2025 11:26
Brunski wrote: 01 Aug 2025 22:19
is there a password protection enabled?
There is a 6-digit code I have to enter to be able to access FB messages. This code was something I had to set when FB brought in end-to-end encryption, as opposed to a login style verification code that is received via an SMS etc.
with that 6 digit code it is possible that you could be losing messages if the browswer/app is not in sync (from personal experience) so I would check that and clear the caches on both app and see that clears it up as well (granted that you might have to put in the 6 digit code in )
I will check and try your suggestion
Michael, and post an update when done.
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 03 Aug 2025 11:48
by freddo
What colour is the icon on your Taskbar for Messenger
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 03 Aug 2025 12:33
by freddo
Did Messenger sent you a 8 digit code to enter not the 6 pin number
Re: Facebook Message Problems - Missing/Not Receivng Messages
Posted: 04 Aug 2025 06:21
by Carl
freddo wrote: 03 Aug 2025 11:48
What colour is the icon on your Taskbar for Messenger
This is icon on my Taskbar
Fred.

- Taskbar Messenger Icon.JPG (3.02 KiB) Viewed 1217 times
freddo wrote: 03 Aug 2025 12:33
Did Messenger sent you a 8 digit code to enter not the 6 pin number
As far as I can remember
Fred, I have never received an 8 digit code from Messenger. The 6 digit code/pin that I set, was set through Messenger on the FB website, accessed from a laptop.